Customer Relationships

Any customer that makes the decision to contact you makes an investment of their own time and effort. That’s why it’s important they feel understood and that they can achieve what they have set out to do and hopefully much more.

Whether it’s to make a purchase, raise an issue or just have an enquiry every customer is important, that’s why here at MarketPrimus our philosophy is to achieve a first-time resolution for your customer. How do we achieve this? It’s simple really. It’s by knowing your product inside out, its knowing how your processes work and it’s about knowing how you want your brand reflected in the eyes of the most important people, your customers. By doing all of this we aim to achieve 100% customer satisfaction.

Customer contact has evolved over the years and whilst voice can achieve so much because it’s immediate and interactive, more and more people choose alternative methods such as text, email and social media. That’s why we aren’t just a great call centre; with the state-of-the-art technology and the ability to interpret customer interactions, we are responsive and flexible however the customer chooses to communicate.