Large Campaign

On a larger scale we have 250+ people working for a telecoms provider, likewise with some of our other clients not all staff members work on the same activity as we run multiple different campaigns and support functions for this client.

We provide inbound and outbound activity for new acquisition sales, in-contract upgrades, retention and customer support functions. With our staff members multi skilled across numerous campaigns and products we have added flexibility and can move quickly dependent on the clients focus and targets set.

In addition to all the customer facing activities we support our client by having a significant back office support team who pick up different support functions for the client.

All of our activities are supported with our internal Q&A teams, training department and support staff to ensure all targets are met to a high standard, this includes other metrics such as first-call resolution, NPS and CSAT scores.